Intake Support Specialist Customer Service & Call Center - Alexander City, AL at Geebo

Intake Support Specialist

1.
0 Alexander City, AL Alexander City, AL Full-time Full-time $15.
50 - $24.
30 an hour $15.
50 - $24.
30 an hour 7 days ago 7 days ago 7 days ago Must effectively handle high volume of personal and telephone contacts with Residents, Participants, and Landlords, on a daily basis.
Receives and responds to inquiries from applicants, residents, landlords, and community organizations when appropriate.
Prepares general correspondence such as letters, forms, reports, and other materials.
This will include applicant notifications, requests for information, denial letters, etc.
Maintains on-line application portal, SACS, by accepting updates, changes, new waiting list applications, etc.
Properly documents changes for SACS and/or paper file as needed.
Reviews applications for completeness and request missing information and updated information as needed.
Maintain waiting list and applicant files for Public Housing & Housing Choice Voucher (HCV) programs and any other assigned programs.
Perform applicant prequalification with includes but no limited to verifying eligibility documentation including; criminal history, eviction notices, child support payments, references and marriage licenses of all prospective residents.
Collaboratively works cross functionally to ensure best outcomes for those we serve and the organization.
Assist with reviewing applications from potential residents; interviews applicants; investigates and verifies information received; and assists with determining housing eligibility.
Experience High School Diploma or GED equivalent and a minimum of three years' experience performing office/administrative work.
An equivalent combination of education and experience may be considered.
Must possess a valid state issued driver's license and be insurable under the Authority's plan.
- Job Type:
Full-time Pay:
$15.
50 - $24.
30 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule:
10 hour shift
Experience:
office administration:
3 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.

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